IT Support Staff at the Swedish Prison and Probation Service

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society becomes safer and more secure for everyone. We are the authority responsible for prisons, probation, remand centers, and client transport.

Do you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital correctional service. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. With us, you will have excellent opportunities to grow and develop your skills according to your conditions and areas of interest. We are looking for someone with a strong interest in IT, knowledge that can enrich our digitalization journey, and who wants to make a difference in society within your profession.

RESPONSIBILITIES

We are looking for someone who wants to help increase the local support of the IT department in the core operations and who is passionate about helping and educating others with digital tools. You have a strong interest in understanding the needs and demands of employees.

Your service role will serve as an important interface between the IT department and core operations. You will be part of a unique initiative for the Swedish Prison and Probation Service that involves shaping a new type of local IT support for core operations. You will be placed in the IT department under the IT Service Center Unit and spend a lot of time in core operations in client-facing work. In your service role, you will creatively contribute to increased digital maturity in the organization by, for example, acting as an advisor, guiding, and supporting staff regarding the IT department's services, as well as contributing to the development of local IT security work. You will support both the operations in IT service matters and our support with problem-solving. Furthermore, you will assist the IT department with specific tasks, such as during implementations and lifecycle management of hardware. Through your work, you will also continuously gather improvement suggestions and feedback on IT's services and applications, contributing to further service development.

You will belong to the Mid region and will perform IT service tasks in our core operations of prisons, remand centers, and probation in your geographical area. Overnight stays may occur to a lesser extent. The Swedish Prison and Probation Service provides pool cars for these services used during working hours.

QUALIFICATIONS

We are looking for someone who is self-driven and structured. You take great responsibility for your tasks and plan, organize, and prioritize your work effectively to drive your processes forward. You have the ability to set and meet deadlines. As a person, you are service-oriented, calm, and accommodating in your approach. You have a good understanding of how different people absorb knowledge and can adapt your communication based on the recipient. You have a strong interest in helping others and go the extra mile to deliver solutions. Furthermore, you have a high ability to collaborate. You work well with others and are both clear and receptive in your communication. Finally, you have a strong work ethic and are loyal. You value routines and act in accordance with decisions made, operational plans, policies, and guidelines.

For us, it is important that you share the Swedish Prison and Probation Service's fundamental values of a humane view of humanity, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally through your approach. We place great emphasis on personal suitability.

We are looking for someone who has:

• Complete upper secondary education in the form of final grades or a high school diploma, or other education combined with experience that the Swedish Prison and Probation Service deems relevant
• Experience in service with a focus on IT or technology
• Knowledge of hardware regarding PCs, thin clients, laptops, printers, video equipment, and networks
• Ability to express yourself well in spoken and written Swedish
• Driver's license (B)

It is meritorious if you have:

• Education focused on IT
• Experience working in the core operations of the Swedish Prison and Probation Service
• Experience in end-user support
• Knowledge and understanding of service management and its support
• Understanding of the complexities of working in larger organizations

OTHER

The Swedish Prison and Probation Service has chosen to remove the personal letter and replace it with selection questions that are relevant to the position. The answers to the selection questions and CV will form the basis for whether you are qualified to proceed in the process.

To be eligible for employment within the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security, and confidentiality awareness, and comply with applicable laws. This means that you uphold democratic values and the state values that apply to the operations of the Swedish Prison and Probation Service.

Some positions are placed in a security class, and a security review with a background check will be conducted before a hiring decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants from diverse backgrounds and experiences. Read more about the security review at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/)

The position may involve military placement within the Swedish Prison and Probation Service. Read more about military placement at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/)

Individual salary setting applies.

Probationary employment may be applied.

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the advertisement. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person indicated in the advertisement.

We kindly but firmly request no direct contact with staffing and recruitment companies or sellers of recruitment ads. The Swedish Prison and Probation Service has contracted agreements.